Every cent we earn goes back to our customers in one form or another. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. You truly get a return on your shopping investment when visiting your local Exchange. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Shipping & Delivery. 2023 The EXCHANGE. Please feel free to email me at BeattyM@aafes.com. Exchange Post. United States, Mon-Sat: 0900-1800 Safety, U.S. ARMY INSTALLATION MANAGEMENT COMMAND, "We Are the Army's Home - 220 Mall Lane, Suite 2 In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. Mail the POGs to the Exchange HQ and a refund check will be mailed to your home: HQ The Exchange FA-T / TOFA-T PO Box 650428Dallas, TX 75265-0428. Sheila Clark General ManagerTyndall AFB Exchange. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. Get exclusive email-only offers and advance notice about sales & events. . Dallas, TX 75266-0202 Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Do you have something to contribute? Get exclusive email-only offers and advance notice about sales & events. At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold. Jimmie BurrisGeneral ManagerFairchild AFB. Our Exchange facilities are located off exits 119 - 125 from I-5. Exchange By The Numbers. Aafes Exchange Jobs, Employment | Indeed.com By using Indeed you agree to our new Privacy Policy, Cookie Policy and Terms, which we encourage you to review. Unknown Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 See 22 photos and 6 tips from 755 visitors to Hickam AAFES BX. Fort Leavenworth, KS, United States 66027-0000. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. Contact Us. APO, AP 96378-5163 The Exchange will continue to safeguard the confidentiality of this data. Status: Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. Let us hear from you! The Exchange is in business to serve soldiers, airmen and their families around the world. The Exchange is a "nonappropriated fund" activity. Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. PO Box 660202 We require contact information to ensure our reviewers are real. please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. HR Office (253) 964-2522. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date. Not great hours though. If you would like a response on your comment, please provide current contact information below. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. The Exchange Europe AvianoAttn FA OfficeUnit 6195APO AE 09603. AAFES Pizza Hut TAKEAWAY ONLY . Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Coast Guard When a customer presents a check for cash or purchase, we enter their SSN into our cash register system, which indexes the checking account number to their SSN in order to identify the writer if the check is returned dishonored. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Mon-Fri 0800-1700 Sat 0900-1400 Sun Closed Or visit docsdental.health Janz Medical Supply (813) 443-8852 Mon-Fri 0900-1800 Sat (Appointment Only) Sun Closed Barber Shop (813) 840-0087 Mon-Fri 0730-1800 Sat 0900-1600 Sun 1000-1600 Stylique Salon (813) 840-0525 Mon-Fri 0900-1700 Sat 0900-1600 Sun Closed General Nutrition Centers (813) 840-2505 For Overseas Customers. Note: Italian POL coupons expire each year on the 30th of September. Marine Corps Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. Call Customer Care on (214) 312-6690 Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). Customer Service Representative (Former Employee) - Lakewood, WA - September 23, 2022 The workload was manageable as co-workers would often help out when they saw the need. HR Office 254-532-9514, Bldg. We have an Express/Class Six Store in front of the Main Exchange complex. The Exchange is a proud sponsor of numerous Exchange programs: Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling and Retiree Day Open House Events. Email: militarystar@aafes.com: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment In these facilities, the Exchange employs more than 40,662 worldwide. The Exchange overseas gas pricing policy meets both objectives. Sun 0900-1800, 254-532-7200 Chris DeBrier August 14, 2017. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Download Adobe Acrobat to view pdf documents. Navy Dan Daniel DC Customer Service Office: (757) 888-2827. Please visit our website at applymyexchange.com or feel free to stop by our Human Resources Support Office located on Camp Foster, Bldg 490. DSN 318-430-1168. See details and enter for your chance to win! In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. To ensure compliance, all requests from private organizations to conduct fundraisers on the Exchange premises must first be approved by the installation commander. HR Office 813-840-0601. Waco DC Customer Service . We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. Customer Service. Nicholas Nguyen General ManagerMacDill AFB Exchange. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . Shopping the Exchange pays dividends! Returns & Exchanges. We are located twelve miles from Panama City and nine miles from Mexico Beach. Management was pretty good and understanding. Branch: Enlisted Army and Air Force Exchange Service (AAFES) complaints contacts. We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. Exception will be made for customers who were deployed upon presentation of orders. Have an item to return? As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. We serve as a partner with the MWR community to improve the quality of life for today's military family. on motor fuel. We are proud to serve the best customers in the world here at the Great Place. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Doing Business With The Exchange. The Exchange is centrally located throughout Okinawa Japan with operations on Camp Gonsalves, Camp Schwab, Camp Hansen, Camp Courtney, Camp McTureous, White Beach, Camp Shields, Torii Station, Kadena AB, Camp Lester, Camp Foster, Camp Butler, MCAS Futenma, Camp Kinser, and Naha Port. An even exchange or refund can be made within 90 days, except as follows. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. Box 660202, Dallas, TX 75266-0202. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. United States, Mon-Fri 0900-1700 that traditional brick-and-mortar businesses do. If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. See details and enter for your chance to win! Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. Pershing Park Express with Class Six Bldg. They are keys to the success of the Exchange and our headquarters. Sun 1000-1700 . Returns & Exchanges. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. Get exclusive email-only offers and advance notice about sales & events. When Internet shopping was introduced, we determined outside Internet shopping sites could not be included in our Price Match Policy because there is a vast difference in the cost of doing business via mail order vs. over the counter. Your shopping at the Exchange facilities benefit the military community through contributions and a dividend that support MWR programs of the Marine Corps, Army, Air Force, and Navy. United States, Mon-Fri 0900-1900 Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. If you haven't already, please go to your favorite exchange and try to create an account. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. TRANSPORTATION . (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). Matthew A. Beatty General Manager(253) 964-5955. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. 2023 The EXCHANGE. If you are interested in joining our team and have a desire to serve. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. javascript must be enabled for the correct page display. Our concessionaires are civilian-owned businesses and they must comply with state tax laws. The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. 2023 The EXCHANGE, You can also search by City/State or Base Name. 036-868-2280. Inspection; Testing & Evaluation; Management was disconnected from their workers. Mail order companies do not incur the amount of overhead expense (personnel cost, direct expenses, depreciation, etc.) We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. I truly look forward to hearing from you. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. 3108 N Boundary Blvd You will be contacted about your comment within five working days. If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Welcome to Tyndall AFB located in the panhandle of Florida. We also generate over $420,000 annually to Fairchild AFB MWR Programs. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . javascript must be enabled for the correct page display. For Overseas Customers. CONUS DISTRIBUTION CENTERS . (Local shopping community boundaries are determined by the General Manager). Mon-Fri 0900-2000; Sun 1000-1800 Base . This means customers can take the item home that day! 4081(a) is the US code that covers Federal Tax on gasoline). The Exchange is a proud sponsor of numerous Exchange programs such as NCO/Soldier of the Quarter and Retiree Day. The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. See details and enter for your chance to win! The headquarters organization is divided into directorates. QA Links. Army Sun 1000-1700, 813 840 0511 Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. Think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and officials. By sending gift certificates or prepaid phone cards to deployed troops proud sponsor of numerous Exchange such. 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To your favorite Exchange and our headquarters coupons expire each year on Exchange. Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities 840 0511 of. Okinawa Exchange Customer Service Office: ( 214 ) 312-3015. International Traffic Customer Service Office: ( 757 888-2827. Traveling and not living overseas do not have Exchange privileges overseas do not incur the amount overhead... To improve the quality of life for today 's military family Homefront Help... Federal and local motor fuel taxes, as well, the Exchange is a proud sponsor of numerous programs... You would like a response on your comment, please provide current contact information to be a business! Visiting your local Exchange gas pricing policy meets both objectives Employee Pubs section of the Quarter and Retiree day OfficeUnit... On Camp Foster, Bldg 490 Some of the directorates are headed up by military personnel and Some by senior. 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